Clinical Assistant
Basic Qualifications: General office skills (training or experience)
Education/Training: High School graduate or GED a requirement. Successful completion of Nursing Assistant training
program or medical assistant program and certification by the State of Washington preferred. Pharmacology knowledge preferred.
Knowledge and Abilities:
Knowledge of:
- Customer service practices and customer-oriented telephone techniques.
- Correct English usage, spelling, grammar, and punctuation.
- Basic office procedures and equipment; methods, computer use and software.
- Basic mathematics.
- Simple record keeping methods.
Ability to:
- Perform receptionist duties including answering the phone and greeting visitors in a courteous and professional manner.
- Operate a multi-line telephone console and handle and prioritize multiple requests for assistance.
- Respond to public inquiries, complaints and requests in a tactful, effective manner.
- Prepare and organize a variety of information.
- Communicate clearly and effectively, both orally and in writing.
- Operate a keyboard accurately at a speed necessary to meet requirements of the position (minimum net corrected speed of 35 words per minute).
- Understand and follow oral and written instructions.
- Perform accurate mathematical calculations.
- Follow established codes, policies and guidelines.
- Establish and maintain effective relationships with those contacted in the course of work.
Additional responsibilities include: Assuring an environment exists whereby patient flow can be maintained. This includes
room preparation and stocking, patient identification and placement, initial patient evaluation and data gathering, facilitation of patient
movement through the clinic, therapeutic interventions as approved by training level, and constant communication with the health care team to
assure adequate patient flow. Perform other related task/duties as may be requested or assigned by Manager for the effective and efficient
function of the department and District operations.
File/Chart control – assemble and analyze patient charts, file patient charts and paperwork into patient files. Under the direction of
department manager and according to HIPAA standards purge and destroy patient files. Insure quality of data processed, completeness, accuracy
and conformance with all regulatory standards. Organize according to set format patient medical records and file charts. Insure that all
medical information documents are properly filed in a timely manner. Organize and scan documents into patient EMR with the goal of meeting the
facility goal of becoming paperless.
Perform other related task/duties as may be requested or assigned by Manager for the effective and efficient function of the department
and District operations.
Experience: One year related experience in reception and/or patient care preferred.
Standard Requirements:
- Supports the Mission, Values and Vision of FCPHD and the facility.
- Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all residents
in a safe, secure environment.
- Supports, cooperates with, and implements specific procedures and programs for:
- Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management,
and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
- Confidentiality of all data, including resident, employee and operations data.
- Quality Assurance and compliance with all regulatory requirements.
- Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and
discriminatory behavior.
- Supports and participates in common teamwork:
- Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction,
including appropriate judgment.
- Uses tactful, appropriate communications in sensitive and emotional situations.
- Follows up as appropriate with supervisor, co-workers or residents regarding reported complaints, problems and concerns.
- Promotes positive public relations with residents, family members and guests.
- Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene,
and other work duties as assigned.
Essential Duties Task List:
- Responds to general customer and public inquiries about District policies and procedures and refers messages, information and various
types of calls to the appropriate person.
- Handles sensitive information and situations in a manner to enhance the District’s image in the community.
- Assists in ordering and maintaining office supplies.
- Assists in duplicating and assembling documents for mail and distribution.
- Assists with the processing of various correspondence and notifications.
- Performs filing and record-keeping.
- Prepare and stock rooms.
- Schedule patients.
- Rooms patients.
- Data entry in EMR system. Scanning as needed.
- Process incoming medication refill requests by sorting and entering into E-Prescribe for the providers.
- Process medication prior authorizations and track for patient care, with provider discussion and approval.
Other Duties: Other duties can/will be assigned as deemed necessary for the continued operations of Ferry County Public Hospital.
Job Location: Republic Medical Clinic, Ferry County Public Hospital District located in Republic, WA. Curlew Medical Clinic
Equipment/machines used in the performance of this job: Operates multi-line telephone system, facsimile, calculator, and computer.
Physical Demands and Working Conditions: awareness of electrical hazards. Position requires physical effort, periods of
sitting, standing, walking, bending and/or stooping, twisting, reaching and lifting, pushing or pulling of objects (generally <50 lbs). There
will be occasional discomforts dealing with unpleasant situations, exposure to dust, fumes, odors, gases, chemical substances, electrical currents
and disruptive/aggressive patients and visitors. May have exposure to bodily fluids such as blood, body waste, and saliva through patient care,
waste disposal cleanup and other routines. Hear normal conversation in person and/or on the telephone, with or without electronic aids; see to
read fine print; use hands and fingers repetitively to manipulate small objects and print or write legibly; speak in a normal voice to be able to
be heard and understood on the telephone.
FCPHD is a drug-free, tobacco-free workplace. Successful candidate will be
required to submit and pass drug and background screening.
Equal opportunity employer.
Send application to:
Human Resources Department
36 Klondike Rd
Republic, WA 99166
Download an application here or contact
HR at 509-775-3333, extension 365 for more details.
